Arc018 Privacy Policy — How Your Information Is Kept Secure
Last Updated: January 2025 — This policy applies to all Bangladesh users registered on the arc018 platform.
Introduction & Applicability of the Privacy Policy
Arc018 is fully committed to protecting the privacy of its platform users, and this policy provides a detailed description of how your personal information is collected, used, and kept secure. This Privacy Policy applies to all users in Bangladesh who use the arc018 website or mobile platform. By accessing the platform or creating an account, you are considered to have fully agreed to this Privacy Policy. We reserve the right to update this policy at any time, and continued use of the platform after any changes will be considered acceptance of the updated policy. The date of the latest update will always be noted at the top of this page.
What Information Is Collected
Arc018 collects your name, email address, date of birth, phone number, and residential address at the time of registration. A copy of your national ID card or passport may be requested for identity verification, which is part of the KYC process. Payment method information is collected during financial transactions; however, full card numbers or bank account details are not stored on our servers. Your device type, browser information, IP address, and login activity logs are automatically recorded while using the platform. This information is used to ensure platform security and improve the user experience.
How Information Is Used
Collected information is primarily used for account management, transaction processing, and providing customer support. Your activity may be monitored for fraud prevention and account security. With your consent, contact information may be used to send promotional offers and updates, and you may withdraw this consent at any time. Information is used where necessary to comply with applicable laws in Bangladesh. We never sell your personal information to third parties.
Data Sharing & Third Parties
Arc018 does not sell, rent, or commercially transfer your personal information to any third party. However, limited information may be shared with trusted service providers for payment processing, identity verification, and technical support. These service providers operate under strict confidentiality agreements and may not use your information for any other purpose. Information may be disclosed to relevant authorities under legal obligations or court orders. In such circumstances, we always share only the minimum information necessary.
Cookies & Tracking Technologies
Arc018 uses cookies necessary for the platform to function properly, which help remember your login session and preferences. Analytical cookies are used to understand user behavior, which helps improve the quality of the platform. You can control or disable cookies from your browser settings, though this may limit some platform functionality. We do not use any third-party advertising tracking cookies. For more details about cookies, please contact our support team.
Data Security Measures
Arc018 uses industry-standard SSL encryption technology to protect your personal and financial information. Data is stored in encrypted form at the server level, and multiple layers of security are maintained to prevent unauthorized access. Regular security audits are conducted and any potential vulnerabilities are resolved promptly. However, complete security of data transmission over the internet cannot be guaranteed, so keeping your account password secure is your own responsibility. If you notice any suspicious activity, notify our support team immediately.
Your Rights & Controls
As a user of arc018, you have several important rights over your own data, which we fully respect. You may request to view your stored personal information at any time and submit a request to correct any inaccurate data. Under applicable law, you also have the right to request deletion of your data in certain circumstances. If you wish to opt out of marketing communications, notify our support team at any time and we will act promptly. To exercise these rights, contact us at [email protected].
Data Retention Period
Necessary information is retained while your account is active. Even after account closure, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention purposes. Financial transaction records are kept for the period required under applicable laws in Bangladesh. After the designated period, information is securely deleted or anonymized. For further questions about data retention, please contact our support team.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our email: [email protected] — we typically respond within 24 hours. For general questions, visit our FAQ You may also visit the page. To learn about our Terms & Conditions Terms & Conditions Visit the page.
Ready to Get Started Safely?
Your privacy is our highest priority. Register with arc018 and enjoy the safest online gaming experience in Bangladesh. If you have more questions, visit our FAQ page.